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INDIGO JONES AROMATHERAPY™

Terms and Conditions

PAYMENT

We accept credit card payment, processed by WorldPay and PayPal. Cheques are also accepted by regular mail. At the moment, we're sorry but we cannot take credit card payments over the phone. If you're shopping from outside the UK, your credit card company will convert the transaction into your own currency.

WorldPay and PayPal incorporate a world class fraud detection service, and deploy a battery of checks as verified by Visa and MasterCard Securecode. You can have the utmost confidence that your payements will be made in a completely secure transaction environment.

 

REFUND POLICY

All orders are subject to a 7 day approval period. During this time customers may choose to return the product for a full refund (minus cost of shipping). This does not affect your statutory rights.

SHIPPING

BAND min max kg UK EUROPE OTHER
1 0 0.100 kg £0.00 £0.94 £1.25
2 0.101 0.160 kg £0.00 £1.22 £1.76
3 0.161 0.300 kg £0.00 £1.89 £3.03
4 0.301 0.460 kg £0.00 £2.65 £4.43
5 0.461 0.600 kg £0.00 £3.31 £5.63
6 0.601 0.760 kg £0.00 £4.07 £7.00
7 0.761 1.000 kg £0.00 £5.21 £9.04
8 1.001 1.400 kg £0.00 £7.11 £12.47
9 1,401 2.000 kg £0.00 £9.98 £17.58

Insurance

UK orders are insured to a value of £28. Extra insurance to the value of £250 may be purchased for the additional fee of £3.50.
International orders may be insured to the value of £500 for an additional charge of £4.30.

Please Note…

For larger orders (10 or more items) please contact us to discuss further shipping options and possible discounts.
Orders are normally processed within 7 days, however this may sometimes take longer due to excess demand, so please allow up to 28 days.

In the UK, unless otherwise stated, shipping costs are included in the price you've paid for the product. Shipping prices for international orders will be given at point of purchase.

Goods can only be shipped to your billing address. If you wish to make other arrangements, please mail us at: sales@indigojones.net

If orders shipped to your given address are returned to us as 'uncalled for', then we'll have to charge you again to repost the items to you.

 

ADVANCE ORDERS

We often feature forthcoming products on our news pages. To place an order for a new product, please mail us at: sales@indigojones.net and we can take your order and advise you of when the product will be ready.

 

PRIVACY

We never pass on our customers information to any other companies.


You're welcome to contact us

If you're not happy with one of our products, or if you'd like more information about an ingredient or a product, or if you have any ideas for lotions you would like to see offered in our ranges, you're very welcome to contact us. Contact julie@indigojones.net and we'll endeavour to respond to your query or comment within 3 days.


Copyright © 2004 Indigo Jones Aromatherapy - All rights reserved